Logo
Reservation

Frequently Asked Questions

FIND ANSWERS

Common Questions About Your Stay

We've compiled answers to the most frequently asked questions about Chtaura Park Hotel. If you can't find the information you're looking for, please don't hesitate to contact our team directly.

Booking & Reservations

You can make a reservation through multiple channels: directly on our website, by calling our reservation desk at +961 8 54 00 11, by emailing reservations@chtauraparkhotel.com, or through major booking platforms. For the best rates and special offers, we recommend booking directly through our website or contacting us by phone.

Our standard cancellation policy allows free cancellation up to 24 hours before the scheduled arrival date. Cancellations made within 24 hours of arrival or no-shows may be charged the equivalent of one night's stay. Special rates, packages, and group bookings may have different cancellation terms, which will be specified during the booking process.

Yes, we offer attractive discounts for extended stays of 5 nights or more. These special rates vary depending on the season and availability. For the best extended stay offers, please contact our reservation team directly at +961 8 54 00 11 or email reservations@chtauraparkhotel.com.

Breakfast is included in most of our room rates. When booking, look for "Breakfast Included" in the rate description. Our breakfast buffet is served at Le Jardin D'Hiver restaurant from 6:30 AM to 10:30 AM daily, featuring a wide selection of international and traditional Lebanese breakfast items.

During Your Stay

Our standard check-in time is 3:00 PM, and check-out time is 12:00 PM. Early check-in and late check-out can be arranged based on availability. Early check-in before 12:00 PM or late check-out after 4:00 PM may incur an additional charge of 50% of the daily rate, subject to availability.

Yes, we offer airport transfer services from Beirut-Rafic Hariri International Airport. The service can be arranged during the booking process or by contacting our concierge at least 24 hours before your arrival. Prices vary depending on the type of vehicle requested and the time of transfer.

Yes, complimentary high-speed Wi-Fi is available throughout the hotel, including all guest rooms, suites, restaurants, and public areas. You will receive the access information upon check-in.

Yes, we offer complimentary valet and self-parking services for all hotel guests. Our secure parking area is monitored 24/7 by our security team. For guests with electric vehicles, we have charging stations available upon request.

Amenities & Services

Our outdoor swimming pool is open daily from 7:00 AM to 7:00 PM and features comfortable loungers, umbrellas, and towel service. The Pool Bar serves refreshing beverages and light snacks throughout the day. Lifeguards are on duty during operational hours, and private cabanas can be reserved for an additional fee.

Yes, our fitness center is equipped with modern cardio and strength training equipment and is available to all hotel guests 24 hours a day. We also offer fitness classes and personal training sessions for an additional fee. Advance booking for classes and training sessions is recommended.

Yes, we offer laundry, dry cleaning, and pressing services. Items received before 9:00 AM can be returned the same day (except on weekends and holidays). Express service is available for an additional charge. A laundry bag and price list are available in your room closet.

Events & Weddings

We offer several elegant venues for weddings, including our Grand Ballroom which accommodates up to 350 guests, our beautifully landscaped Garden Terrace for outdoor ceremonies of up to 200 guests, and more intimate spaces for smaller celebrations. Each venue can be customized to match your wedding theme and preferences.

Yes, our dedicated event planning team offers comprehensive wedding planning services. From initial concept to execution, our professional planners will assist with venue selection, menu planning, décor, entertainment, and all logistics to ensure your special day is perfect. For inquiries, please contact events@chtauraparkhotel.com.

Dining Options

Chtaura Park Hotel offers several dining options: Le Jardin D'Hiver serves international cuisine throughout the day; La Terrace offers al fresco dining with mountain views; Le Diplomate provides fine dining with Lebanese and French influences; Butcher's Table specializes in premium steaks and grills; and our Pool Bar serves refreshing beverages and light meals poolside.

Yes, 24-hour in-room dining service is available with a varied menu featuring international and Lebanese specialties. Breakfast can be ordered the night before using the breakfast card in your room. For quick service, you can place your order through the in-room tablet or by calling the in-room dining extension.

Location & Transportation

Chtaura Park Hotel is located approximately 50 kilometers east of Beirut, which is about a 45-minute drive via the Beirut-Damascus Highway. The distance from Beirut-Rafic Hariri International Airport is approximately 55 kilometers, typically a 60-minute drive depending on traffic conditions.

The hotel is ideally situated for exploring the Bekaa Valley's attractions. The ancient Roman ruins of Baalbek are about 30 minutes away, the historic town of Anjar is 15 minutes away, and several renowned wineries like Château Ksara and Château Kefraya are within a 20-30 minute drive. The concierge can arrange guided tours to these and other local attractions.

Still have questions?

If you couldn't find the answer to your question, please don't hesitate to contact us directly.

Contact Us